J.Rettenmaier USA LP

JRS USA is a leader in the manufacture and production of insoluble fibers used in the food, pet food, home and personal care, chemical, technical, industrial industries and many more. As a global manufacturer and essential business, we are always looking to add talented and dedicated professionals to our teams across the United States.

Invoicing/Credit & Complaint Specialist

Schoolcraft, MI

Job Responsibilities
  • Process A/R Invoicing within 1 business day from receipt of shipping documents ensuring accuracy of billing address, shipping address, items, quantities and pricing.
  • Delivery note third party warehouse shipments.
  • Provide customer with requested documentation pertaining to shipment within 1 business day of receipt of documents as instructed.
  • Scan all shipping documentation timely for electronic record retention.
  • File all A/R Invoices and maintain files.
  • Run and verify month end reports to ensure all deliveries are invoiced within the required time frame provided by the Controller or Accounting Supervisor.
  • Communicate with a professional & friendly demeanor.
  • Build relationships with customers through reliable service, knowledge and willingness to go the extra mile.
  • Projects as assigned by Customer Service Manager, VP of Sales and CEO.
  • Print and Scan all shipping documentation for electronic record retention.
  • Double check shipments to ensure quantities delivery noted are the same as what is on the bill of lading for each shipment.
  • Delivery note any third party warehouse shipments ensuring quantity ordered is the quantity that shipped.
  • Utilizing queries, create A/R Invoices in SAP and verify all order details for accuracy (e.g. Bill to, Ship to, Item, Quantity, Sales Price, delivery terms (ie. if prepay and add freight is included; if delivered freight is excluded), payment terms).
  • Communicate with Customer Service Rep responsible for order when there is a discrepancy.
  • Provide Accounting department with copies of the A/R invoice for all electronical submitted invoices within 1 business day of processing.
  • Provide customer required documentation as instructed on the order acknowledgement and warehouse instructions for each shipment same day documentation is received.
  • File invoices in proper folders in a numerical order, front filing most recent invoices within 2 business days from processing. Professionally field phone calls, faxes and emails from customers and direct them to the correct contact, or collect the necessary information.
  • Coordinate communication with all internal personnel pertaining to customer complaints, product return requests and freight claims.
  • Prepare documentation for credit memo’s.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to all relevant policies and procedures.
Minimum Job Requirements, Skills and Qualifications
  • High School diploma required.
  • Data Entry Experience.
  • Able to effectively communicate verbally and written form.
  • Detail-oriented and understanding of order fulfillment concept.
  • Adept in use of MS Office, particularly Outlook, Excel and Word to basic level.
  • Experienced with order processing software, preferably SAP.
  • Able to perform basic business math calculations.
  • Good typing skills (60 words per minute; 10-key).
  • Excellent organizational and time management skills.
  • No specific certifications and licenses are required.
Interactions and Tools/Equipment Utilized in the Job
  • Interacts with customers and all internal departments on a regular basis (telephone, e-mail, fax, mail).
  • Consults with sales personnel and staff in Customer Service, Logistics, Warehouses, Production and QA/QC.
  • Utilizes standard office equipment and computer work station.
Physical Requirements
  • The job requires sitting, typing and viewing computer screen for long periods of time.
Other Information
  • All rules and regulations of the Employee Handbook apply at all times
  • Standard working hours: 8:00 am – 5:00 pm, Monday – Friday. Overtime as needed.
  • Eligible for In-2-Win Performance Bonus Program

If you are interested in this position, please email your resume and employment application to hrjrsscm and click the behavioral assessment questionnaire link to complete our Predictive index online.

J. Rettenmaier USA LP
16369 US 131 Highway
Schoolcraft, MI 49087
Phone: (269) 679-2340
Email: hrjrsscm

This Job Description is a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the Job Description. Other duties, as assigned, might be part of the job. Employee’s position, job function, standard work hours, location and reporting relationship may be changed at Employer’s discretion. This Job Description is not a guarantee of continued employment.

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